Refund policy
We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Initiate a Return:
To start a return, you can contact us at connect@imamom.in. Please note that returns will need to be sent to the following address:
3rd Floor, HiLITE Mall,
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. No refunds will be issued.
Please be aware that the shipping charges for returns are to be borne by the customer, with the exception of damaged or faulty products. We appreciate your understanding in this matter.
If you have any questions or require further assistance regarding our return policy, feel free to reach out to us at connect@imamom.in